• Coordinator, District Relations

    Posted Date 3 weeks ago(1/3/2019 10:15 AM)
    Job ID
  • Overview

    The Council for Advancement and Support of Education (CASE) is recruiting for a Coordinator, District Relations reporting to Senior Manager, Volunteer Relations

    CASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society.  Its mission is to inspire, challenge and equip communities of professionals to act effectively and with integrity to champion the success of their institutions. Advancing education in over 3,600-member institutions, CASE has 85,000 members in 82 countries. 


    Broad and growing communities of professional practice gather under the global CASE umbrella.   Currently these include advancement services, alumni relations, communications, fundraising, government relations, institutional leadership and marketing.  Individual members are at all stages of their career and may be working in universities, schools, colleges, cultural organizations or other not-for-profits.  CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an army of volunteers to advance its work. 


    Headquartered in Washington, DC, CASE works across all continents from its regional offices in London, Singapore and Mexico City. CASE works to achieve a seamless experience for all its stakeholders: particularly its members, volunteers and staff.  Working together across time zones and borders, CASE staff in all offices seek to make the ambitious One CASE aspiration a reality.


    This critical role on the Volunteer and Member Engagement team supports the vision of “One CASE” by providing professional and administrative support to district volunteers in order to ensure consistently excellent member experience and the highest quality volunteer engagement.


    The core functions of this position include but are not limited to the following:


    District Board Support

    • Work with district secretary to document and distribute meeting minutes and action items.
    • Prepare and distribute meeting materials.
    • Secure board meeting space and board member accommodations.
    • In collaboration with district volunteers and staff colleagues, coordinate meeting logistics.
    • Arrange and manage board conference calls.
    • Track board member contact information and demographics.
    • Support district volunteers in management of board member election process.
    • Assist committee chairs as needed.

    Communications Support

    • Work with district volunteers to ensure maintenance of website content.
    • Assist in crafting and distribution of member communications.
    • Collaborate with colleagues to maintain online communities, as appropriate. 

    Conference Support

    • Maintain speaker management system in collaboration with district volunteers.
    • Support cross-divisional conference processes and timelines and provide on-site assistance, as needed.

    Small Workshop Support (non-annual conference)

    • Work with appropriate volunteer(s) to secure meeting facilities.
    • Create and maintain workshop product in Personify.

    Financial Support

    • Work with CASE accounting staff to provide support to district treasurers.
    • Assist with collection of annual audit materials.
    • Work with CASE accounting staff to process volunteer expense reimbursements.

    Awards Support

    • Provide additional support to district awards chairs.
    • Work with CASE Awards team to develop and maintain online district awards system.
    • Distribute entries to judges, as necessary.
    • Assist with distribution of award certificates and notifications. 

    Other Support

    • Create database queries and reports in consultation with the Business Systems team.
    • Maintain district bylaws and operating guidelines/policies.
    • Work with appropriate volunteers and colleagues to maintain hard copy and electronic archival materials.
    • Assist with maintenance district volunteer list with key contact information, roles and terms.
    • Assist district chairs with preparation of annual membership meeting materials.
    • Handle routine correspondence and member inquiries. 

    Fiscal Management/Budget Responsibilities/Judicious Use of Resources  

    • Exercise fiscal responsibility in the utilization of all CASE resources.

    Liaison Responsibilities

    • Collaborate with colleagues in other parts of the world to ensure the best sharing of ideas, expertise and knowledge.
    • Exhibit appropriate service-orientation and works cooperatively and supportively with all volunteer groups with which this position is engaged.


    Education and Experience:

    • Associates degree required, Bachelor’s degree preferred, plus 1-3 years’ work experience in project coordination within a customer-service environment, or an equivalent combination of relevant experience and education.
    • Advancement-related experience and association management experience, particularly related to component or chapter relations, is highly desirable.
    • Meeting planning experience highly desirable.

    Skills and Abilities:

    • Must exhibit superior customer service skills and the ability to interact effectively with a variety of constituents, both internal and external.
    • Excellent written and verbal communication, organizational, interpersonal and problem solving skills necessary.
    • High level of proficiency in Microsoft Office suite and database programs required. Personify experience preferred.
    • Experience with website maintenance and basic HTML required.
    • Ability to work independently and in a team to accomplish goals and meet deadlines.



    Interested candidates should CLICK HERE to apply. Applications MUST include a résumé and cover letter with salary requirements and/or salary history indicated on the cover letter. Applications without the required skills and experience or salary requirements will not be considered. Preference may be given to applications received before November 16, 2018.



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